Return & Refund Policy
At Your Fish Lady, customer satisfaction is our top priority. We ensure that all our products are fresh, hygienic, and delivered with care. However, if you are not satisfied with your order, please review our Return & Refund Policy below.
Return Policy
Due to the perishable nature of seafood, we do not accept returns once the order is delivered. However, if you receive a product that is:
- Damaged or Spoiled
- Incorrect Product Delivered
- Quantity Mismatch
Please contact us within 2 hours of delivery with proof of the issue (photos or videos).
Refund Policy
✅ Eligible Refund Cases:
- Damaged or Spoiled Product
- Wrong Product Delivered
- Missing Items
Refunds will be processed within 5-7 business days to the original payment method after verification.
How to Request a Refund?
- WhatsApp us at +91 9867230988
- Share your Order ID and product photos
- Our team will verify and process your request
Important Notes:
- Refund requests made after 2 hours of delivery will not be accepted
- No refund or replacement will be provided for change of mind or taste preferences
- Products must be unopened and in original packaging (if applicable)
We value your trust and will always strive to provide the best seafood experience.
For any queries, feel free to reach out to us on WhatsApp or email us at yourfishlady@gmail.com.